E-shop Coverage

From which countries can I shop at  grauonline.com?

From all countries in the European Union, except Finland and Sweden..

Register

How can I register?

To be able to shop you must be registered. The information you submit will be held in our database with the aim of facilitating future shopping experiences. What is more, with your permission, we will send information about news and activities related to our online cellar to your email address. You can register when shopping for the first time by introducing your personal details. Setting up your own account is very easy and affords many advantages such as:

a) Save records of your purchases
b) Check the progress of your orders
c) Receive news of new products and offers

Once you have registered, we will send an email to your mail address welcoming you to Grauonline.

Modifying Your Details

How can I modify my details?

Modifying your details is very easy. All you have to do is enter 'My account' and edit the information you want to in the 'My details' section.

I have forgotten my password

How can I obtain my password?

If you have forgotten your password you have to enter ‘My Account’ and introduce your email as indicated in ‘Have you forgotten your password?’. We will send you the information you require via electronic mail. If you do not receive an email we recommend you contact our customer services staff directly.

Data Security and Confidentiality

Is it safe to enter my details during the shopping process?

All of the information submitted by grauonline customers is incorporated into a database owned by VINS I LICORS GRAU, S.A, and is used exclusively for the processing of shopping orders, to facilitate navigation and shopping and to transmit information via email and/or postal mail about our new products, special offers and novelties related to the products offered in this website. VINS I LICORS GRAU, S.A. guarantees that the information submitted by customers will not be made available to third parties.

Returns and/or Exchanges

For information about our returns and/or exchange policy, please consult our 'General Conditions' in the RETURNS/EXCHANGES section.

Contact

How can I get in contact with you? Refer to our ‘Customer Services’ section where we specify the different ways in which you can get in contact with us.

Order Confirmation

Refer to the 'How do I shop?' section where we specify all of the steps to follow in order to shop at